Relaxy Riri Terms of Service

These Terms ("EULA") are between you and Relaxy Limited ("Relaxy", "we", "us", "our"). They govern your use of the Relaxy app, website, and AI mental health companion Riri (together, the "Software" or "Services").

By clicking "Accept", "Agree & Continue", or by using the Services, you agree to be bound by this EULA.

If you are a child/minor, you must use the Services only if permitted by applicable law and with any required parent/guardian consent.

1) What these Terms do

1.1 Licence, not sale. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Software for personal, non-commercial use, subject to this EULA.

1.2 Ownership. Relaxy (and/or its licensors) retains all rights, title, and interest in the Software, including all intellectual property rights. You do not acquire ownership rights.

1.3 Institution access. If you receive access through an employer, school, health provider, telco, or other organisation ("Institution"), your access may also be governed by an agreement between Relaxy and that Institution. If there is a conflict, the Institution agreement may control for those users.

1.4 Service availability. Some features may be unavailable in certain regions, user groups, or deployments.

2) Intended use and important disclaimers

2.1 What Riri is. Riri is an AI-powered emotional wellbeing support tool designed to provide conversational support and self-help tools.

2.4 AI limitations. AI is developing technology and may sometimes produce inaccurate, incomplete, or unhelpful outputs. You agree to use judgment and seek professional help where appropriate.

3) Eligibility

3.1 You must meet the minimum age required by law and product rules (generally 16+, unless a different age is required by local law or an Institution programme).

3.2 You agree not to misrepresent your age or identity.

4) Your responsibilities when using Riri

4.1 Use responsibly. You are responsible for your conduct and anything you submit.

4.2 Do not rely on Riri for emergencies. Do not use Riri as your only source of help in crisis situations.

4.3 Keep your device secure. Use device locks and protect your login/passcode if enabled.

4.4 Accuracy. If you choose to answer assessments or prompts, you should provide accurate information.

5) Prohibited uses

You agree you will not (and will not attempt to):

• Copy, modify, distribute, sell, rent, lease, sublicense, or commercially exploit the Software
• Reverse engineer, decompile, disassemble, or attempt to derive source code
• Scrape, crawl, or use automated tools (bots/spiders) to access the Software excessively
• Circumvent security features or access controls
• Use the Software to build a competing product or service
• Upload malware, harmful code, or attempt to disrupt the Software
• Harass, threaten, abuse, or exploit others
• Use the Software to request money, run scams, or impersonate others
• Use the Software to conduct independent external research, clinical studies, audits, benchmarking, or evaluations without Relaxy's prior written permission (this does not restrict your personal use)

6) User content

6.1 Your content. You retain ownership of the content you submit (messages, entries, uploads, etc.) ("User Content").

6.2 Licence to operate the service. You grant Relaxy a limited licence to process your User Content solely to provide, maintain, and improve the Services in line with this EULA and our Privacy Policy.

6.3 Removing content. We may remove or restrict content that violates these Terms or creates safety/legal risk.

7) Research, quality improvement, and analytics (Relaxy-only)

7.1 Internal improvement use. To improve safety, quality, and effectiveness, Relaxy may use anonymized, de-identified, or aggregated data derived from usage and conversations.

7.2 Access controls. Access is limited to authorized Relaxy personnel and Relaxy-approved researchers operating under Relaxy oversight, strict confidentiality, and data minimization.

7.3 No identifiable sharing for research. We do not share identifiable personal data for research purposes.

7.4 Opt-in studies. If Relaxy invites you to join a specific research study, you will receive study details and be asked for separate informed consent. Participation is voluntary and you may withdraw.

8) Privacy and data protection

8.1 Your use is governed by our Privacy Policy, which explains what we collect, why we collect it, and how we protect it.

8.2 No third-party sharing. We do not sell, rent, or share your personal data with third parties for marketing or advertising.

8.3 No cross-border transfer. We do not transfer your personal data to other countries for storage or processing.

8.4 No merger data transfer. If Relaxy merges, is acquired, or restructures, we will not transfer or sell user personal data as an asset unless we obtain fresh, explicit opt-in consent, or we keep data under Relaxy control / delete it per policy.

9) Availability, changes, and updates

9.1 We may update or change the Services to improve safety, performance, or features, or to comply with legal requirements.

9.2 We may also modify these Terms. We will notify you in-app (and/or by other reasonable means). Continued use after notice means you accept the updated Terms.

10) Suspension and termination

10.1 By you. You may stop using the Services at any time and may request deletion/reset of data where provided.

10.2 By us. We may suspend or terminate access immediately if:

• you breach this EULA,
• your use creates safety/legal/security risk, or
• required by law or enforcement request.

10.3 On termination, the licence ends and you must stop using the Software. Certain sections (privacy, IP, liability, dispute terms) survive termination.

11) Third-party links (if any)

If the Software links to third-party sites, those are governed by their own terms. Relaxy does not control or endorse third-party services.

12) Disclaimer of warranties

To the maximum extent permitted by law, the Software is provided "as is" and "as available." We do not guarantee uninterrupted access, error-free operation, or that content will always be accurate or suitable for every user.

13) Limitation of liability

To the maximum extent permitted by law:

• Relaxy is not liable for indirect, incidental, special, or consequential damages.
• Relaxy is not liable for losses arising from reliance on AI outputs.
• If you paid fees, Relaxy's total liability is limited to the fees you paid for the Services in the 12 months before the event giving rise to the claim (or a minimum amount if required by local law).

Nothing in these Terms limits liability where it would be unlawful to do so (e.g., fraud or deliberate harm).

14) Indemnity

You agree to indemnify and hold harmless Relaxy from claims arising from your misuse of the Services or violation of these Terms, to the extent permitted by law.

15) Governing law and dispute resolution

Unless overridden by mandatory local law or an Institution agreement:

• These Terms are governed by the laws of Bangladesh.
• Courts in Dhaka, Bangladesh will have jurisdiction.

16) Other legal terms

• Severability: If one part is invalid, the rest remains effective.
• No waiver: Failure to enforce a term isn't a waiver.
• Entire agreement: This EULA + Privacy Policy constitutes the agreement between you and Relaxy for individual use.

17) Contact