Privacy Policy

This Privacy Policy agreement was last updated: 13.03.2023.

Relaxy Limited ("Company") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit the Company's platform ("Relaxy") and use the services available on Relaxy, and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at info@relaxy.com.bd. This Policy is incorporated into and is subject to the Relaxy Terms of Use, which can be accessed at https://relaxy.com.bd/terms-condition/. Your use of Relaxy and any personal information you provide on Relaxy remains subject to the terms of the Policy and Relaxy Terms of Use.

A. Collection of Your Personal Information

1. Collection of Personal Information

"Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as name, email address, phone number, etc.

"Sensitive personal data or information" or "SPDI" for the purpose of the User's chats with the Experts (as defined in the Terms of Use) is defined to include:

  • Passwords
  • Financial information such as bank account or credit card or debit card or other payment instrument details
  • Physical, physiological and mental health condition
  • Sexual orientation
  • Medical records and history
  • Biometric information

2. Information We Collect Directly From You

We collect information that you provide to us, such as when you register for an account, update your profile, use the interactive features of Relaxy, participate in contests, promotions or surveys, request customer support or otherwise communicate with us. The information you provide us may include your name, email address, username, password, gender, date of birth, location, and any other information you choose to provide.

3. Information We Collect About Your Use of Relaxy

We collect information about your use of Relaxy, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to Relaxy. We also collect information about the computer or mobile device you use to access Relaxy, such as the hardware model, operating system and version, unique device identifiers, mobile network information and browsing behavior.

B. Use of Your Personal Information

We use personal information collected through Relaxy for purposes described in this Policy or disclosed to you on Relaxy or in connection with our services. For example, we may use your information to:

  • Operate and improve Relaxy and our services
  • Send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers and other events of interest from Relaxy and our select partners
  • Provide and deliver products and services you request
  • Send you technical notices, updates, security alerts and support and administrative messages
  • Respond to your comments, questions and requests and provide customer service
  • Monitor and analyze trends, usage and activities in connection with Relaxy
  • Personalize and improve Relaxy and provide content, features and/or advertisements that match user profiles or interests

C. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: We may share your information with third party service providers who provide services on our behalf
  • Business Partners: We may share your information with our business partners who offer a service to you jointly with us
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations

D. Security of Your Personal Information

The Company takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. However, no data transmission or storage can be guaranteed to be 100% secure.

E. Your Rights and Choices

You have certain rights regarding your personal information:

  • Account Information: You may update, correct or delete information about you at any time by logging into your online account
  • Promotional Communications: You may opt out of receiving promotional emails from the Company by following the instructions in those emails
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies

F. Contact Information

If you have any questions about this Privacy Policy, please contact us at info@relaxy.com.bd or write to us at:

Relaxy Limited
Block-H, Section-2, House 22, Avenue 3, Road No. 1
Mirpur 2, Dhaka, Bangladesh

G. Privacy Policy Updates

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. THE COMPANY MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. THE COMPANY WILL POST ITS UPDATED POLICY ON RELAXY ON THIS PAGE. THE COMPANY ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF RELAXY AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.